Operations Director

3 hours ago

Jonesboro, Arkansas, United States Inner Circle Autism Network Full time
Job Description

Inner Circle Autism Network is seeking a highly skilled and experienced Operations Director to join our team. As a key leader, you will play a crucial role in the overall success of our clinic, managing operations and performance, and collaborating with clinical staff to ensure quality standards are met.

Key Responsibilities:

  • Develop and maintain the client/technician master schedule to maximize clinic and technician utilization, while fostering continuity and quality of care.
  • Modify and change daily schedules as needed to accommodate client and technician absences, notifying and documenting clinical staff and parents in a timely manner.
  • Review and approve staff requests for time off in accordance with clinic scheduling guidelines and time-off policies.

Supplies and Facility Management:

  • Manage all aspects of the clinic's purchasing budget and oversee the tracking of equipment and devices.
  • Maintain relationships with landlords and sub-contractors, facilitating repairs and maintenance as necessary.
  • Responsible for facility cleaning, hygiene, safety, and maintenance, ensuring all procedures are followed and documentation is maintained.

Intake and Growth Opportunities:

  • Identify the clinic's growth opportunities and manage the team's effort to close these opportunity gaps, setting goals and leading efforts to meet operational goals.
  • Develop effective forecast models based on demand patterns to proactively prepare for fluctuations in seasonality and client discharges.

Hiring and Performance Management:

  • Oversee the hiring and terminations of clinic employees, working with Human Resources on recruiting and retention efforts and providing a healthy and respectful environment for employees and clients.
  • Recruit, hire, and onboard new staff.
  • Collaborate with Treatment Director to manage employee performance and development.
  • Provide regular and consistent leadership and employee development, administering appropriate training, coaching, and counseling to foster an environment of trust and positivity.

Marketing and Community Outreach:

  • Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities.
  • Work with the Marketing Department to advertise services in the local community, running targeted print and digital ads, attending and hosting community events, and contacting community leaders.

Customer Service and Performance Management:

  • Build and maintain a professional working relationship with patients and their families, addressing all non-clinical family concerns.
  • Act as the primary point of contact for new and existing clients (families) for scheduling changes, onboarding, clinic management, and other needs.

Qualifications:

  • Have a minimum of a bachelor's degree.
  • Prior experience as an Office Manager is preferred.
  • Authorized to work in the United States.
  • Willing to undergo background checks in accordance with local law/regulations.
  • Have reliable transportation.
  • Demonstrate proficiency in Microsoft office programs.
  • Demonstrate excellent customer service skills, exceptional communication skills, and attention to detail.
  • Must be independent and work well without supervision.
  • Must be highly motivated with excellent time management skills, strong decision-making skills, possess the ability to work under pressure, and have critical and creative thinking skills.

Physical Requirements:

  • Physical stamina: Ability to engage in physical activities throughout the day, including standing, walking, bending, and lifting.
  • Mobility: Capable of moving quickly and efficiently to respond to client needs and ensure their safety.
  • Lifting: Ability to lift and carry up to 50 pounds, as some clients may require assistance with mobility or positioning.
  • Manual dexterity: Proficiency in fine motor skills to effectively use specialized tools, equipment, and materials as needed.
  • Physical endurance: Capacity to maintain focus and provide consistent support during extended work hours or challenging situations.
  • Physical agility: Ability to move swiftly and react quickly in case of emergency situations or unexpected behaviors.

Salary and Benefits:

  • Salary: $60,000+ bonus potential.
  • Benefits: 3 weeks of paid time off plus 8 paid holidays, generous health, dental, and vision benefits, and options for short-term disability and life insurance.

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