Call Center Guest Experience Associate

3 weeks ago


West Glacier, Montana, United States Pursuit Collection Full time

About the Role

We are seeking a highly skilled and motivated individual to join our team as a Seasonal Reservation Specialist. As a key member of our call center team, you will be responsible for delivering exceptional customer service and ensuring that guests have an unforgettable experience.

Responsibilities

  • Handle guest inquiries and resolve issues in a timely and professional manner.
  • Process reservations and ensure accurate entry of guest information.
  • Collaborate with team members to achieve sales goals and enhance the overall guest experience.
  • Participate in training and development programs to improve skills and knowledge.

Requirements and Qualifications

  • Bachelor's degree in Hospitality, Business, or related field (or equivalent experience).
  • At least 1 year of experience in a call center or customer service role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

Benefits and Compensation

  • Estimated salary: $50,000 - $65,000 per year (depending on location and experience).
  • Opportunities for career growth and advancement within the company.
  • A dynamic and supportive work environment with a team of passionate professionals.


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