Front Desk Team Member

4 weeks ago


Gorham NH, United States The Glen House Full time

Job Summary

The Glen House is seeking a skilled Front Desk Staff Assistant to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities

  • Verify guest registration information and process payments
  • Issue room keys and direct guests to their rooms
  • Provide information to guests about hotel procedures, policies, and facilities
  • Balance and account for cash drawer at the front desk
  • Document minor repairs and replacements of room furniture and equipment
  • Respond to guest requests for immediate repairs

Requirements

  • Basic working knowledge of a computer, including word processing and multiple task management
  • Excellent communication and interpersonal skills
  • Ability to work a variety of shifts, including days, nights, weekends, and holidays

What We Offer

  • A comprehensive benefits package, including health insurance, dental and vision insurance, and a 401K program
  • Flexible spending accounts for medical expenses and childcare expenses
  • Seven paid holidays per year
  • Travel discounts at our portfolio of hotels

Equal Opportunity Employer

The Glen House is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.



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