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Insurance Customer Service Representative

1 month ago

Belle Vernon, Pennsylvania, United States State Farm Insurance Full time

State Farm Insurance

**Job Summary:**

As an Account Associate at State Farm Insurance, you will play a crucial role in providing exceptional customer service and support to our policyholders. Your primary responsibility will be to assist customers with their insurance needs, ensuring that they receive accurate and timely information about their policies.

**Key Responsibilities:**

* Process policy changes and updates in our system to ensure seamless customer experiences
* Handle incoming calls and emails from customers regarding policy inquiries and claims
* Collaborate with team members to resolve customer issues and ensure customer satisfaction
* Maintain accurate and up-to-date customer records
* Provide professional and efficient service to customers, addressing their concerns and resolving problems in a timely manner
* Stay informed about insurance products and industry trends to effectively assist customers
* Adhere to company policies and procedures to ensure compliance with regulations and guidelines
* Meet or exceed performance goals and targets set by the company

**What We Offer:**

* Opportunities for continuous learning and skill development
* A dynamic and supportive work environment
* Competitive compensation and benefits package

**Requirements:**

* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Basic computer skills and knowledge of software applications
* High school diploma or equivalent required

**About Us:**

State Farm Insurance is a leading provider of insurance and financial services. We are committed to helping our customers achieve their goals and protect their assets. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.