Hotel Receptionist and Auditor

Key Responsibilities:

In alignment with InnVite Hospitality's standards, the following tasks are essential:

• Manage Guest Check-in and Check-out processes efficiently.
• Utilize Property Management System (PMS) for operational tasks.
• Handle cash and credit card transactions accurately.
• Demonstrate proficient switchboard operation and maintain telephone etiquette.
• Implement front office emergency and security protocols.
• Oversee reservations for guest accommodations and meeting spaces.
• Assist with administrative responsibilities as directed by management.
• Ensure the front desk area and lobby are maintained in a neat and tidy condition daily.
• Set up and monitor the cleanliness of the breakfast bar and dining tables.
• Make minor decisions as necessary to enhance guest experience.
• Process group reservations and establish group blocks.
• Promote guest room sales through new arrivals and phone inquiries.
• Adhere to all policies and procedures as outlined in the employee handbook.
• Maintain a neat, clean, and well-groomed appearance in the appropriate uniform with nametag.
• Operate laundry facilities as instructed.
• Exhibit a professional demeanor towards all guests, associates, and vendors.

Essential Skills:

• Fluent verbal and written communication skills in English (Spanish is a plus).
• Basic mathematical abilities.
• Legible handwriting.
• Proficient computer and typing skills.
• Ability to operate a 10-key calculator.
• Exhibit hospitable and courteous interactions with the public.
• Capability to work independently with minimal supervision.
• Ability to manage multiple tasks simultaneously.
• Basic accounting skills and night audit training.

Physical Requirements:

• Neck: Bending and twisting.
• Arms: Reaching, bending, light carrying, pushing, and pulling.
• Hands: Finger dexterity and grasping.
• Trunk: Bending and twisting.
• Legs: Normal balance, crouching, or kneeling.
• Feet: Standing for extended periods, walking, and climbing stairs.
• Auditory: Ability to read and comprehend emergency and security information, including labels and directions; communicate effectively in emergencies.
• Hearing: Ability to hear emergency alarms, telephones, and conversations.
• Vision: Legal normal vision with or without accommodation.