Optometric Assistant

3 weeks ago

Sacramento, California, United States VSP Ventures Optometric Solutions LLC Full time
Job Summary

VSP Ventures Optometric Solutions LLC is seeking a highly skilled and organized Optometric Assistant to join our team. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional patient experience by greeting patients warmly and completing the check-in and check-out process.
  • Work collaboratively with staff, doctors, and patients to document patient information, update records, and collect patient payments.
  • Answer and triage patient correspondences received via telephone, email, and fax, responding in a timely fashion.
  • Maintain patient records/files to ensure accurate record keeping, security, and confidentiality.
  • Coordinate scheduling of patient appointments to maintain patient flow and confirm all patients.
  • Perform confidential administrative functions, such as assembling reports, records release, and transmitting patient information to outside agencies.
  • Responsible for maintaining an organized front desk and front entry at all times.
  • Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Requirements:

  • One to two years of administrative experience with at least one year providing administrative support.
  • Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
  • Working knowledge of MS Office package.
  • Effective verbal communication skills to prioritize multiple tasks and be available for incoming calls and inquiries.
  • Effective written communication skills to clearly document customer situations and prepare letters to confirm agreements made.
  • Excellent interpersonal and rapport-building skills.
  • Ability to ask appropriate and relevant questions to identify customer needs.
  • Proven problem-solving, negotiations, and decision-making skills.
  • Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
  • Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

Working Conditions:

The working environment is generally favorable, with adequate lighting and temperature. There are no hazardous or unpleasant conditions caused by noise, dust, etc.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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