Customer Service Liaison
4 days ago
We are seeking a highly skilled Customer Service Liaison to join our team at Saint-Gobain Performance Plastics. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide timely and accurate information to customers regarding their orders and inquiries.
- Maintain constant communication with customers to ensure all their needs are met.
- Perform all necessary QAD MRP transactions related to assigned customers, including quotations, order entry, and customer account maintenance.
- Participate in production meetings and contract review, and communicate customer feedback and escalate customer concerns as needed.
- Collaborate with internal stakeholders to resolve customer issues and improve overall customer satisfaction.
Requirements:
- High School degree or equivalent required.
- Bachelor's degree in Administration, Business, HR, or Customer Service preferred.
- 1+ 3 years of Customer Service experience, preferably in a Manufacturing environment.
- Working knowledge of automation, process data, data exchange, and closed-loop systems.
About Us:
Saint-Gobain Performance Plastics is a leading global manufacturer of high-performance materials and solutions. We are driven to collaborate with our customers and communities to improve and engineer the world of tomorrow. Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other.
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