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Customer Service Representative

2 months ago

Delano, California, United States 22 Select Full time
Job Description

About 22 Select

At 22 Select, we strive to deliver exceptional customer experiences that drive growth and satisfaction. As a Customer Service Specialist, you will play a vital role in achieving this goal.

Key Responsibilities

  • Customer Service: Provide top-notch customer service, building strong relationships with our clients and ensuring their needs are met.
  • Relationship Building: Establish genuine connections with customers to create open lines of communication, fostering trust and long-term partnerships.
  • Product Knowledge: Describe our products and services, highlighting their benefits and explaining terms of service agreements to customers.
  • Needs Assessment: Recommend services based on customer needs, ensuring they receive the best possible solutions.
  • Knowledge Management: Stay up-to-date on current promotions, policies, and procedures regarding payment and enrollment.
  • Record Keeping: Maintain accurate records related to complaints, escalations, and orders.

Requirements

  • Customer Service Skills: Knowledge of principles and processes for providing exceptional customer service.
  • Communication Skills: Excellent interpersonal, verbal, and written communication skills.
  • Teamwork: Ability to work effectively in a team environment, handling multiple tasks and responsibilities.
  • Confidentiality: Maintain confidentiality with customer and company information.
  • Continuous Learning: Demonstrate active learning skills, staying up-to-date on industry trends and best practices.

What We Offer

We provide comprehensive training and a personal tracking system to measure your success and growth within the company.