Lead Tap Room Associate
4 weeks ago
We are seeking a highly skilled and experienced Service Lead to join our Tap Room team at Funky Buddha Management LLC. The successful candidate will be responsible for providing exceptional customer service, ensuring a seamless dining experience, and maintaining a clean and organized tap room environment.
Key Responsibilities:
- Provide top-notch customer service, ensuring a positive experience for all patrons.
- Assist managers with ongoing training of current employees, promoting a culture of excellence and teamwork.
- Maintain the tap room and cooler organization and cleanliness standards, adhering to company policies and procedures.
- Act as on-duty manager, opening and closing registers, processing discounts and comps, and ensuring staff has completed all required tasks.
- Present menus to patrons, answer questions about menu items, and make recommendations upon request.
- Explain how various menu items are prepared, describing ingredients and brewing methods.
- Inform customers of daily specials and offerings, promoting our unique beer selection.
- Take orders from patrons for beverages, ensuring accuracy and efficiency.
- Check patrons' identification to ensure they meet minimum age requirements for consumption of alcoholic beverages.
- Check with customers to ensure they are enjoying their experience and take action to correct any problems.
- Prepare and present checks that itemize and total costs and sales taxes.
- Collect payments from customers, handling cash and credit transactions with ease.
- Clean tables or counters after patrons have finished dining, maintaining a clean and welcoming environment.
- Stock service areas and complete required side work, ensuring a smooth and efficient operation.
- Updates job knowledge by participating in staff training opportunities, staying up-to-date on industry trends and best practices.
Requirements:
- Possess a valid State of Florida approved server training certification and/or be willing to successfully complete training provided by Funky Buddha Management LLC.
- Strong knowledge of restaurant/tap room operations and service procedures.
- Strong communication and customer service skills, with the ability to work effectively with diverse groups.
- Possess basic math skills, handle money, and operate a cash register and POS system with ease.
- Be able to work in a standing position for long periods of time (up to 8 hours).
- Be able to reach, bend, stoop, and frequently lift up to 30 pounds, occasionally up to 50 pounds.
- Punctual and regular, reliable attendance, with a strong commitment to teamwork and customer satisfaction.
- Honesty and integrity, with a passion for delivering exceptional service and promoting a positive work environment.
- Basic computer skills and knowledge, with experience with an iPad a plus.
- Ability to work quickly, problem-solve, and think on your feet while maintaining poise in a fast-paced environment.
- Ability to talk to others to convey information effectively, with a positive, infectious attitude and sense of humor.
- Personable, kind, and customer service-oriented, with a passion for the service industry and a desire to be part of a team.
- Well-versed in beer history, brewing techniques, preparation techniques, styles, flavor profiles, or possess a willingness to learn.
- Must be at least 21 years old.
Education and Experience:
High School diploma preferred. One year serving experience at Funky Buddha Management LLC required. ServSafe certificate required.
Additional Requirements:
Additional language ability preferred.
Notice:
Upon employment, all employees are required to fully comply with Funky Buddha Management LLC's rules and regulations for the safe and efficient operation of brewery facilities. Employees who violate these rules and regulations will be subject to disciplinary action, up to and including termination of employment.
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