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Customer Service Representative for Plumbing Supplies
2 months ago
Crosstown Plumbing is a thriving plumbing supply store seeking a dependable, approachable, and meticulous Receptionist to enhance our dynamic workforce. This position is crucial as it represents the initial point of contact for our clientele and entails managing customer transactions alongside routine clerical duties, including phone communication.
Your primary responsibility will be to ensure customers receive the highest quality service while accurately handling cash register operations. You will also address customer inquiries, provide essential company information, and reconcile daily cash register totals. The ideal candidate should possess strong numerical abilities and be proficient with calculators, making this role particularly suitable for individuals with banking experience.
This position requires availability on weekends and may involve mandatory overtime to maintain consistent store coverage. Typical weekday hours are from 7:30 AM to 5:30 PM, with weekend shifts from 8 AM to 3 PM.
Benefits of Working with Us:
- Competitive hourly wage ranging from $19.00 to $22.00
- Comprehensive health benefits
- Vision and dental insurance
- Paid time off for vacations and sick leave
- 401k retirement plan
- Opportunities for career advancement
- Training and development programs
- Annual holiday celebrations
Key Responsibilities:
- Manage incoming calls and direct them to the appropriate personnel
- Process customer payments both in-person and via phone using the correct payment methods (credit card, account, cash, or check)
- Input and verify order details, including customer name, account number, payment amount, and payment type
- Coordinate pick-up orders at the register, ensuring proper documentation and signatures
- Compile and balance daily receipts to maintain accuracy
- Email necessary customer forms (credit applications, account setups, authorizations, etc.)
- Foster positive relationships with customers and colleagues
- Monitor cash drawer for accuracy and inform the accounting team of any discrepancies
- Maintain daily spreadsheets to track financial transactions
- Handle both paper and electronic filing, ensuring all accounts are reconciled and accurate, while resolving payment issues
- Keep office supplies stocked for staff use
- Deliver exceptional customer service
- Assist with additional tasks as required
Qualifications:
- Minimum of 2 years of experience in roles such as Cashier, Retail Associate, Receptionist, or similar positions involving customer interaction and financial transactions
- High School Diploma or G.E.D. required; an Associate's degree or higher is preferred
- Experience handling high-value transactions, potentially split across various payment methods
- Strong mathematical and calculator skills essential
- Demonstrated ability to achieve high levels of customer satisfaction
- Willingness to work overtime and weekends is mandatory
- Self-motivated individual with excellent verbal and written communication skills
- High attention to detail and strong organizational capabilities
- Outstanding customer service skills with a professional phone demeanor
- Proven problem-solving abilities with patience and courtesy
- Team-oriented individual who is respectful and eager to assist others
- Exceptional computer proficiency, particularly in Microsoft Office and Excel
