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Automotive Service Technician
2 months ago
Position Summary:
As an Automotive Service Technician, you will play a crucial role in meeting flat rate hours and gross profit objectives while delivering outstanding and professional service to our clients. Your responsibilities will include diagnosing and repairing mechanical issues in vehicles, ensuring shop productivity, adhering to safety protocols, assisting customers, and guiding fellow team members.
Key Responsibilities and Expectations:
1. Enhance customer loyalty and satisfaction across the dealership while achieving top-tier service ratings.
- Welcome customers, colleagues, and visitors warmly.
- Honor commitments made to clients.
- Provide assistance to customers throughout the dealership.
- Ensure a remarkable experience for every guest.
- Maintain a professional demeanor in all interactions.
- Proactively address customer needs through attentive listening and inquiry.
2. Achieve a work efficiency rate of 120% of flat rate hours.
- Organize and streamline workflow effectively.
- Minimize interruptions during work hours.
- Avoid personal distractions while on duty.
- Monitor repair orders and follow up on pending approvals and parts.
- Collaborate with Service Advisors and management on repair order statuses.
3. Uphold customer satisfaction standards and contribute positively to overall shop performance.
- Reduce rework and customer returns.
- Deliver high-quality repairs and services.
- Ensure all work meets specifications and is completed thoroughly.
- Take ownership of repair orders.
- Support and mentor team members.
- Maintain a clean and organized work environment.
4. Foster a safe working environment by adhering to safety regulations.
- Utilize safety gear when operating machinery and working under vehicles.
- Lift and transport items following safety guidelines.
- Wear appropriate footwear to prevent slips.
- Seek help when handling heavy items.
- Operate machinery safely and according to design specifications.
- Keep the workspace free of hazards.
- Drive vehicles safely using defensive techniques.
5. Add value through the services provided and overall shop operations.
- Obtain and maintain relevant certifications.
- Stay current with licensing requirements.
- Master vehicle mechanical knowledge and share insights with others.
6. Diagnose and execute repairs on vehicles.
- Identify issues with engines, air conditioning, exhaust systems, and other critical components.
- Perform repairs on engines and major vehicle systems.
7. Undertake additional tasks as assigned.
Essential Job Functions:
- Assess repair needs for vehicles.
- Possess the skills and knowledge to perform comprehensive mechanical work beyond basic maintenance.
- Utilize office equipment and technology effectively.
- Engage with the public in a courteous and service-oriented manner.
- Communicate effectively with customers, vendors, and team members.
- Provide information regarding vehicles and services offered.
- Safely operate a motor vehicle in compliance with legal standards.
- Follow instructions accurately and efficiently.
Qualifications and Skills:
- Proficient computer skills with a willingness to learn new software.
- Ability to build strong relationships with clients and colleagues.
- Valid driver's license with a satisfactory driving record.
- Strong communication abilities.
- Excellent organizational and time management skills.
- Associate's Degree or equivalent experience preferred.
- Relevant certifications for diagnostics and repairs.
Physical Requirements:
- Work in varying temperatures and weather conditions.
- Frequent bending and squatting throughout the workday.
- Lift and carry items up to 30 pounds regularly and up to 65 pounds occasionally.
- Utilize hands and arms for mechanical tasks requiring dexterity.
- Work in confined spaces and under vehicles regularly.
- Occasionally travel throughout the dealership on foot or via company-provided transportation.
Why Choose a Career in Automotive?
Growth Opportunities: Our organization offers extensive career development programs and training to help you achieve your professional goals.
Job Stability: We have maintained our commitment to excellence in our communities, even during challenging times.
Innovative Technology: The automotive industry is at the forefront of technological advancements, from electric vehicles to smart features, providing exciting opportunities for involvement in groundbreaking changes.
