BMW Expert

5 days ago

Princeton, New Jersey, United States Holman Enterprises Full time
Job Summary:

We are seeking a highly skilled and knowledgeable individual to join our team as a BMW Genius. As a key member of our team, you will be responsible for delivering exceptional customer experiences by providing in-depth education and demonstration of vehicle technology, dynamic systems, and controls. Your expertise will ensure that every owner receives a thorough delivery process, including an introduction to vehicle features and controls.

Key Responsibilities:
  • Deliver thorough vehicle delivery processes, including introductions to vehicle features and controls.
  • Provide in-depth education and demonstration of vehicle technology, dynamic systems, and controls.
  • Prepare vehicles for delivery, ensuring they meet or exceed guest expectations in terms of cleanliness and condition.
  • Enroll and familiarize guests with mobile app services and features, aiming to maintain or exceed target enrollment rates.
  • Educate customers on warranty features, roadside assistance, and maintenance schedules.
  • Maintain a log of all customer deliveries for future reference and follow-up.
  • Conduct follow-up with customers within a specified time frame to ensure satisfaction and understanding of vehicle technology.
  • Proactively engage with customers who visit the dealership to answer questions and address concerns.
  • Collaborate with the Sales department to assist customers with their technology concerns by appointment.
  • Assist with off-site deliveries as authorized by management.
  • Provide support to on-site service guests and the service department in resolving and troubleshooting customer inquiries related to vehicle technology on the service drive during service hours.
  • Respond promptly to customer questions regarding vehicle capabilities via phone, email, or in-person demonstration.
  • Train sales staff and other dealership personnel on new vehicle technology to improve overall team knowledge and customer support.
  • Conduct continuous research on new technology and maintain a collection of product and technical information.
  • Stay current with ongoing training requirements to maintain expertise.
  • Establish and maintain guests' trust and relationships in the brand through expertise in technology and exceptional service.
  • Perform all other duties and special projects as assigned.
Requirements:

Education and/or Training:
  • High School Diploma or equivalent, a degree in Business, Communications, Technology, or relevant field preferred.
  • Valid driver's license.
  • Additional education, certifications, or experience are a plus.
  • Proficient in various desktop tools, including MS Office Programs (i.e., Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, etc.).
  • Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
Relevant Work Experience:
  • 2-4 years' experience in customer service or related fields.
  • Experience in demonstrating and explaining vehicle features and technology to customers preferred.
  • Familiarity with vehicle technology, including safety features, navigation systems, and connectivity features; also, mobile app services, and other relevant technology products and services.
  • Experience with customer service, including handling customer inquiries and resolving issues preferred.
  • Understanding of accounting principles and bookkeeping software may be required.
  • Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security.
Benefits:

We offer excellent benefits, including health, vision, dental, life, and disability insurance, and a 401(k) plan with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

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