Member Services Ambassador

6 days ago


El Dorado, Arkansas, United States Houston Fitness Partners Full time
About the Role

Houston Fitness Partners is seeking a highly motivated and customer-focused Member Services Representative to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service, ensuring a positive experience for our members and guests.

Key Responsibilities
  • Greet and Engage Members/Guests: Welcome members and guests with confidence, high-energy, and professionalism, setting the tone for a positive experience.
  • Anticipate and Meet Member Needs: Anticipate members' needs and respond promptly, delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
  • Provide Accurate Information: Answer phones promptly and provide knowledgeable and accurate information to callers, ensuring they have a positive experience.
  • Resolve Customer Concerns: Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience and maintaining a high level of customer satisfaction.
  • Perform Retail Transactions: Execute retail transactions with accuracy and drive sales goals, ensuring a seamless experience for members and guests.
  • Maintain a Clean and Safe Environment: Regularly clean and sanitize the club and equipment, ensuring a safe and healthy environment for members and guests.
Requirements
  • Superior Customer Service Skills: Possess superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
  • Self-Starter: Be a self-starter who takes initiative with minimal direction and supervision.
  • Punctuality and Dependability: Be punctual and dependable with a solid work ethic.
  • Basic Computer Proficiency: Possess basic computer proficiency and the ability to manage multiple responsibilities.
Benefits
  • Medical, Dental, and Vision Insurance: Eligible for medical, dental, and vision insurance for full-time staff (30 hours per week) after 6 months of employment.
  • 401(k) Plan: Eligible for the 401(k) plan after 12 months of employment.
  • Free PF Black Card Gym Membership: Receive a free PF Black Card gym membership.
  • Opportunities for Growth: Opportunities for growth and professional development.


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