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Service Team Member

2 weeks ago


Kingston, Massachusetts, United States PiNZ BOWL Full time
Gaming Venue Host Position Available

About Us:
PiNZ BOWL is a family-owned and operated business dedicated to creating unique, memorable experiences for our guests. We strive to create a fun and entertaining atmosphere that encourages our team members to achieve greatness.

Job Overview:
This role involves providing exceptional customer service, ensuring our guests have an unforgettable experience every time they visit. As a Host, you will be the face of the restaurant, responsible for greeting guests warmly, seating them at their own pace, and communicating with servers and managers to ensure seamless service. You will also handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues to maintain overall guest satisfaction.

Perks of the Job:
* Great compensation package
* Flexible scheduling options
* Opportunities for growth and development
* Discounted birthday packages
* Select holidays off
* Gaming card monthly
* Health, dental, and vision insurance*
* And many more Our venues are closed on major holidays, giving you more time to enjoy life.

Responsibilities and Requirements:
• Provide exceptional customer service to ensure our guests have an unforgettable experience every time they visit.
• Greet guests warmly, seat them at their own pace, and communicate with servers and managers to ensure seamless service.
• Handle guests' complaints by listening to their concerns, informing a manager, and resolving issues to maintain overall guest satisfaction.
• Must be able to communicate (speak, read, and write) in English.
• Basic computer skills required.
• Ability to work in a high-volume, fast-paced work environment.
• Team-oriented mindset and personality.
• Saturday and Sunday availability required.