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Medical Order Specialist

1 week ago


Chula Vista, California, United States AdaptHealth LLC Full time

Job Overview

We are seeking a highly skilled individual to join our team as a Pharmacy Specialist.

Main Duties:

  • Assist customers with remote processing of orders through the Pharmacy channel.
  • Coordinate order processing with Pharmacist(s) and Pharmacy Tech(s) in accordance with normal order process.
  • Confer with customers by telephone, email, or SMS messaging to provide information about products or services, cancel accounts, or upgrade accounts.
  • Assist with processing of pharmacy sales orders, process payments, refunds, or exchanges.
  • Inform customers of deals and promotions, answer questions about warranties and terms of sale.
  • Sell products and services and solicit sales of new or additional products or services.
  • Call insurances to obtain patient PBM coverage information.
  • Accurate data entry into system.
  • Document collection and storage.
  • Contact doctor offices to collect and request prescriptions, authorizations, clinical notes, and lab results.
  • Run pharmacy test claims and communicate copays to the patient.
  • Answer phones and provide customer service.
  • Keep workspace and common pharmacy areas clean.
  • Maintain patient confidentiality and function within the guidelines of HIPAA.
  • Other duties as assigned.