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Medical Order Specialist
1 week ago
Job Overview
We are seeking a highly skilled individual to join our team as a Pharmacy Specialist.
Main Duties:
- Assist customers with remote processing of orders through the Pharmacy channel.
- Coordinate order processing with Pharmacist(s) and Pharmacy Tech(s) in accordance with normal order process.
- Confer with customers by telephone, email, or SMS messaging to provide information about products or services, cancel accounts, or upgrade accounts.
- Assist with processing of pharmacy sales orders, process payments, refunds, or exchanges.
- Inform customers of deals and promotions, answer questions about warranties and terms of sale.
- Sell products and services and solicit sales of new or additional products or services.
- Call insurances to obtain patient PBM coverage information.
- Accurate data entry into system.
- Document collection and storage.
- Contact doctor offices to collect and request prescriptions, authorizations, clinical notes, and lab results.
- Run pharmacy test claims and communicate copays to the patient.
- Answer phones and provide customer service.
- Keep workspace and common pharmacy areas clean.
- Maintain patient confidentiality and function within the guidelines of HIPAA.
- Other duties as assigned.