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Customer Service Representative

2 months ago

Hamel, United States Securitas Electronic Security Inc Full time
Customer Service Data Specialist

Securitas Technology offers a comprehensive portfolio of security solutions and services. As a leading systems integrator and alarm monitoring company, we deliver exceptional service to our customers and the communities we serve.

Job Summary

The Customer Service Data Specialist is responsible for handling a high volume of inbound calls from customers, technicians, and field personnel. This position requires excellent communication skills, attention to detail, and the ability to work collaboratively with departmental leadership.

Key Responsibilities
  • Handle a minimum of 50 inbound phone calls per shift
  • Build new accounts and ensure proper testing of alarm panels by field technicians
  • Manage and respond to daily emails with proper email etiquette through Outlook
  • Utilize available resources to perform daily job responsibilities
  • Process and respond to all customer requests received via phone and email
  • Provide available customer reports as requested
  • Provide world-class customer service to every contact
Requirements
  • High School Diploma, GED, or Equivalent required
  • Keyboard at a minimum of 35 WPM and accuracy at 96% or better preferred
  • 6+ months of customer service and/or call center experience preferred
  • Knowledgeable of MS Office - Word, Excel, and Outlook
What We Offer
  • Comprehensive benefits including Medical, Dental, Vision, and Life Insurance
  • Company Paid Short Term and Long-Term Disability
  • 401K with 60% Match up to 6% of salary
  • Paid vacation, holiday and sick time
  • Educational Assistance
  • Exceptional growth opportunities
  • Wide variety of employee discounts on travel, equipment, and more

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we serve.