Cloud Infrastructure Specialist
23 hours ago
Dunhill Professional Search & Government Solutions is seeking an experienced Cloud Support Engineer to join our team in Redmond, Washington. As a key member of our incident management team, you will play a critical role in maintaining high system/platform availability in our 24x7 Microsoft Azure environment.
Responsibilities- Troubleshoot complex system issues using diagnostic tools like netmon, windbg, and custom application tools to ensure minimal downtime and maximum productivity.
- Respond to incident tickets in a fast-paced 24x7 operational environment, adhering to strict SLA objectives and delivering exceptional customer satisfaction.
- Analyze system logs to identify and mitigate potential system issues before they become major problems.
- Utilize knowledge base resources to troubleshoot, identify, and resolve system issues efficiently.
- Document incident fixes and make recommendations to the engineering team for system improvements to enhance future releases.
- Collaborate with operations, development teams, and external partners to achieve common goals and drive business success.
To be successful in this role, you should have:
- A Bachelor of Science in Computer Science or a related technical discipline.
- At least 2 years of experience in providing application infrastructure support.
- 1 year of experience in performing system administration support (Windows/Linux).
We are looking for candidates with:
- Experience supporting Azure/AWS cloud platforms.
- Maintenance of TS Clearance.
- Certifications in Microsoft Azure Fundamentals and CompTIA Security+.
The estimated salary for this position is $85,000 - $110,000 per annum, depending on experience.
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