Customer Success Representative for Upstate New York

4 days ago


Albany, New York, United States PAX Full time

Customer Success Manager Job Summary

PAX is seeking a highly motivated and experienced Customer Success Manager to join our team in Upstate New York. As a key member of our sales team, you will be responsible for driving revenue and market share growth across key Upstate NY areas by increasing sales velocity through collaboration on promotions, budtender engagement, merchandising, and other pull-through initiatives.

Key Responsibilities:

  • Act as Lead Brand Ambassador, accountable for all Customer Appreciation Days and engraver events for Retailers, Budtenders, Consumers, and Industry.
  • Ensure all activations are scheduled and communicated to retailer, appropriately staffed, and executed with excellence.
  • Onboard, train, and oversee additional brand ambassadors.
  • Track and process brand ambassador work hours.

Requirements:

  • 2+ years of retail, or retail/field marketing experience.
  • Customer Success experience.
  • Cannabis experience is a plus.
  • Hybrid Field sales and Field Marketing experience.
  • Experience using Salesforce.

Preferred Qualifications:

  • Primary territory will be Eastern and Central NY with secondary market including Western NY, must be located in surrounding Eastern NY areas.
  • Must own a vehicle or have ready access to vehicle, willing and able to drive in Upstate NY and throughout State with flexibility and ever-changing schedule.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and report information effectively upward and outward.
  • Extremely organized in project management.
  • Manages time efficiently, meets deadlines, and promptly responds to client needs.

About PAX:

PAX is on a mission to enhance people's lives. PAX delivers well-being through pure products, unique experiences, and an unparalleled passion for the plant. For more than a decade, PAX has provided products that are simple, enjoyable, and trusted by millions. PAX has been recognized by Fast Company as a Brand that Matters, by mg Magazine as one of the Best Places to Work in Cannabis, by the New York Times' Wirecutter, Gear Patrol, and GQ as their pick for Best Cannabis Vaporizer, and by High Times Cannabis Cup People's Choice Award for our Live Rosin product. PAX believes in creating sustainable opportunity through cannabis. Westside Caregivers Club, Inc. License #C12-0000266-LIC



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