Receptionist for Hospitality

Guest Services Representative Job Overview

We are looking for a warm and approachable Guest Services Representative to become a part of our team at Mankato Hilton Garden Inn. In this role, you will be responsible for managing all facets of guest accommodations and ensuring a pleasant stay for all visitors. Your duties will encompass welcoming guests, handling reservations, and providing detailed information regarding our facilities, pricing, and services. We offer a comprehensive benefits package that includes health and dental coverage, paid leave, competitive salary, retirement savings options, and more.

Primary Duties:

• Facilitate check-in and check-out processes
• Oversee reservations through telephone and online platforms
• Communicate payment options and confirm credit card details
• Register guests and allocate rooms
• Greet guests and share information about the hotel
• Professionally resolve guest inquiries and complaints
• Collaborate with housekeeping to guarantee rooms are tidy and well-stocked
• Verify group bookings and organize special requests
• Promote additional services and amenities when suitable
• Maintain precise records of bookings

Required Qualifications:

• Previous experience in a comparable position
• Knowledge of hotel reservation systems
• Excellent customer service and organizational abilities

About Mankato Hilton Garden Inn:

Mankato Hilton Garden Inn is dedicated to providing outstanding hospitality and enhancing profitability for our clients. Our experienced team offers practical guidance and valuable insights into the industry. We are committed to fostering an inclusive workplace that provides equal opportunities for all employees.