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Retail Store Operations Director

1 week ago

Hoboken, New Jersey, United States Alts (fka Alteration Specialists) Full time

**About the Role**

We are seeking a highly skilled Retail Store Operations Director to oversee the daily operations of our studio location, manage a team of associates, and ensure a seamless in-store experience for every customer.

  • Key Responsibilities:
  • Ensure the studio/store is consistently clean, organized, providing a positive tailoring environment for customers.
  • Oversee daily operations, including opening/closing procedures, scheduling, quality control, on-time delivery.
  • Supervise and support the tailoring and front desk teams, ensuring that all customer service and goals are met.
  • Collaborate with the corporate team to implement new promotions, sales strategies, and product launches.

Requirements:

  • 5 years of operations experience at an early stage company required, with 2 years of managing a team of 5 or more required.
  • Clear communicator with ability to build strong cross-cultural relationships required.
  • Experience in luxury retail or showroom management required, with a working knowledge of garment construction desired.
  • Tech savvy and systems based thinking required.
  • Experience working with Notion and Zendesk a plus.