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Houseperson Assistant

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Capistrano Beach, United States Hilton Grand Vacations Full time
{"title": "Houseperson", "description": "Job Summary

We are seeking a highly motivated and detail-oriented Houseperson to join our team at Hilton Grand Vacations. As a Houseperson, you will play a critical role in ensuring that our guest rooms meet the highest standards of cleanliness and comfort.

Key Responsibilities
  • Provide exceptional customer service to our guests, responding to their needs and inquiries in a timely and professional manner.
  • Assist Room Attendants in maintaining the cleanliness and organization of guest rooms, including making beds, changing linens, and restocking amenities.
  • Deliver extra items to guest rooms, such as towels, toiletries, and other essentials.
  • Interact with guests in a friendly and courteous manner, providing information about resort services, activities, and local attractions.
  • Transport clean and dirty linens, towels, and vital products and supplies to and from Operations and the Buildings.
  • Maintain work carts and stations to optimize appearance and efficiency.
  • Identify and report maintenance deficiencies, replenish linen and guest amenities, and assist co-workers as needed.
Requirements
  • Effective verbal and written communication skills, with the ability to communicate well with guests in English.
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • Physical ability to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals.
  • Ability to work in a fast-paced and sometimes stressful environment, with flexibility to respond to spontaneous demands from guests.
What We Offer

Hilton Grand Vacations is committed to providing our Team Members with a comprehensive benefits package, including Day One medical, dental, and vision insurance, a 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

", "lang_code": "en-US"}