Customer Service Specialist 2nd Shift
3 weeks ago
As a Customer Service Specialist 2nd Shift at Mother Parkers Tea & Coffee USA, Ltd., you will play a crucial role in ensuring the quality of our coffee products. This position is responsible for supporting the Control Room Operations team by performing various tasks including quality assurance, documentation, and preventive maintenance.
Key Responsibilities:
- Perform all quality assurance requirements and documentation including color, moisture, density, grind analysis, and calibration of equipment.
- Perform and document necessary HACCP checks.
- Assist Control Room Operator in scheduling receiving, roasting, and grinding, including quality parameters, managing bins to maximize capacity and production efficiency.
- Provide relief to green bean operators when needed.
- Perform master sanitation, housekeeping, rework, and preventative maintenance duties as needed.
What We Offer:
- A competitive salary range of $45,000 - $60,000 per year.
- A comprehensive benefits package including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Tuition reimbursement and professional development opportunities.
We are an equal opportunity employer committed to diversity and inclusion. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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