Tax Office Manager

4 weeks ago


Chicago, Illinois, United States H&R Block Full time
Job Title: Tax Office Manager

At H&R Block, we're looking for a skilled Tax Office Manager to lead our team of tax professionals. As a Tax Office Manager, you'll be responsible for managing a team of tax associates, providing exceptional customer service, and driving business growth.

Key Responsibilities:

  • Manage a team of tax associates to ensure excellent customer service and meet business objectives
  • Develop and implement office-level growth plans, including local partnerships and community involvement
  • Recruit and interview candidates for tax office associate positions
  • Resolve escalated client service concerns and ensure clients are scheduled properly
  • Lead daily activities to ensure tax office associates meet deadlines and quality standards

Requirements:

  • Prior experience working in a customer service or shift leader role
  • Experience supervising or managing people
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course 1 (if preparing tax returns)
  • Annual completion of 10 hours of continuing education and ability to meet all other IRS and applicable state requirements

About H&R Block:

We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.


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