Patient Access Representative II

4 weeks ago


Evanston, Illinois, United States NorthShore University HealthSystem Full time

Job Summary:

The Patient Access Representative II plays a critical role in optimizing the patient experience by efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This position requires strong customer service skills and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Act as an internal/external resource for all customer groups by providing access to healthcare services in accordance with established policies.
  • Identify payment sources for all services provided; assist in collecting payments, and triage patients or their representatives for financial counseling.
  • Maintain accurate electronic medical records and abide by all internal and governmental/regulatory compliance expectations.

Requirements:

  • Education: High school diploma or equivalent required; college degree preferred.
  • Certification: N/A.
  • Experience: One-year customer service experience in a healthcare or health insurance related field required.
  • Unique or Preferred Skills: Basic knowledge of medical terminology and insurance industry terminology preferred.

Benefits:

  • Career Pathways to Promote Professional Growth and Development.
  • Various Medical, Dental, Pet and Vision options.
  • Tuition Reimbursement.
  • Free Parking.
  • Wellness Program Savings Plan.
  • Health Savings Account Options.
  • Retirement Options with Company Match.
  • Paid Time Off and Holiday Pay.
  • Community Involvement Opportunities.

NorthShore University HealthSystem is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit our website.



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