Client Solutions Expert

4 weeks ago


Chicago, Illinois, United States FactSet Full time

At FactSet, we are looking for a skilled Client Solutions Associate to join our team. This role is ideal for individuals who have a strong interest in Finance and/or FinTech, a client-centric mindset, and a desire to collaborate across teams to create unique and innovative solutions.

Job Description

In this role, you will form personal relationships with leaders in the financial industry, come to understand their workflows and develop creative ways to improve their research and analysis. You will combine an understanding of the FactSet system with knowledge of finance and technology to:

  • Partner with clients to understand their business and investment processes and provide solutions using FactSet products
  • Provide support for FactSet applications and create custom FactSet models, screens, and automated processes
  • Plan and lead product training in client offices and at training seminars
Required Skills and Qualifications

To succeed in this role, you will need:

  • Experience or desire to be client-facing in a support role
  • Proficiency in learning and using new technology
  • Exceptional verbal and written communication skills
  • Ability to build relationships and work on teams
  • Strong analytical and problem-solving abilities
  • Strong knowledge of Microsoft Office with Excel skills
  • Bachelor's Degree Conferred by January of 2025
  • For U.S. locations, must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Benefits

We offer a competitive salary of $70,000 - $75,000 per year, as well as a range of benefits including:

  • A 6-month long foundational training program that equips you with a strong understanding of FactSet's business and its clients, and facilitates a long-term career path with FactSet
  • Career progression planning and a focus on professional development, complete with dedicated time each month for online learning seminars, and networking
  • A social community dedicated to volunteerism, intramural sports, and team-building events
  • Business resource groups designed to cultivate an inclusive environment for all

We celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.



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