Lead Server and Bartender

2 weeks ago


Charlotte, North Carolina, United States Fernwood Tavern Full time
Job Summary:

As a Lead Server and Bartender at Fernwood Tavern, you will be responsible for leading and coordinating the efforts of the service team, ensuring exceptional guest experiences, and maintaining high standards of quality and service. This role requires strong leadership skills, excellent communication and interpersonal abilities, and a passion for delivering superior service.

Key Responsibilities:

  • Lead and coordinate the service team to ensure seamless execution of service standards.
  • Provide mentorship and training to new and existing staff, focusing on service techniques, product knowledge, and customer interaction.
  • Manage service logistics, including guest seating, order flow, and dining experience customization.
  • Oversee the preparation and presentation of beverages, ensuring adherence to quality standards.
  • Handle escalated guest inquiries and concerns, ensuring all issues are resolved to the guest's satisfaction.
  • Maintain a comprehensive understanding of all menu items, promotional activities, and special events to provide accurate information to guests and staff.
  • Participate in staff scheduling, performance evaluations, and the development of service protocols.
  • Ensure compliance with all health, safety, and sanitation regulations.

Requirements:

  • Proven leadership experience in a high-volume restaurant or similar environment.
  • Strong command over serving, bartending, and hosting duties.
  • Excellent communication, organizational, and interpersonal skills.
  • Demonstrated ability to mentor and lead a team.
  • Passionate about delivering superior guest experiences.
  • Capable of handling multiple tasks efficiently under pressure.
  • Commitment to ongoing personal and professional development.
  • Ability to lift up to 50 lbs and stand for prolonged periods.

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