Systems Analyst

24 hours ago


Atlanta, Georgia, United States V-Soft Consulting Group Full time
Job Title: Systems Analyst

We are seeking a highly skilled Systems Analyst to join our team at V-Soft Consulting Group. As a Systems Analyst, you will be responsible for overseeing the daily performance of computer systems and applications, monitoring ticket queues, and providing technical assistance and support to users.

Key Responsibilities:
  • Oversee the daily performance of computer systems and applications.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets outside of SLA's until resolved.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
Requirements:
  • 3+ years of experience performing as a Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, and COTS applications.
  • Any computer certifications would be an asset.
What We Offer:

V-Soft Consulting Group is a recognized leader in the staffing industry, offering a wide range of benefits, including medical, dental, and vision insurance, a 401(k) plan, and competitive compensation. As a valued V-Soft Consultant, you'll have the opportunity to work with a diverse range of clients and projects, and advance your career growth.

V-Soft Consulting Group is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.



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