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Transportation Coordinator

1 month ago

Naples, Florida, United States Dolphin Transportation Full time

Job Title: Customer Service Dispatcher

We are seeking a motivated individual to join our team as a Customer Service Dispatcher in Naples, FL. As a dispatcher, you will play a critical role in ensuring the smooth operation of our transportation services.

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About Us:
Dolphin Transportation Specialists is a leading provider of luxury and commercial transportation services in Southwest Florida. With a fleet of high-end vehicles and a commitment to quality service, we have established ourselves as the preferred transportation company for many of the region's top resorts.

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Your Responsibilities:
- Answer incoming calls and provide exceptional customer service via phone and email.
- Enter reservations into Santa Cruz software and update dispatch logs/spreadsheets.
- Communicate with drivers and customers to ensure seamless transportation services.
- Schedule and dispatch drivers and vehicles based on workload requirements.

Requirements:
- Strong communication and analytical skills.
- Ability to multitask and prioritize duties effectively.
- Fluency in English (Spanish a plus).
- Proficiency in computer software, including Word, Excel, and Outlook.
- Experience in customer service or a related field preferred.

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What We Offer:
- Competitive salary: $45,000 - $60,000 per year, based on experience.
- Opportunities for growth and professional development.
- Collaborative and dynamic work environment.

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Benefits:
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Paid time off and holidays.
- Access to state-of-the-art technology and training programs.