Director of Store Management

7 days ago


Dallas, Texas, United States PGT Innovations Full time
Job Summary

We are seeking an experienced Executive Director of Retail Operations to lead our Dallas retail location. As a key member of our team, you will be responsible for overseeing daily operations, implementing business growth strategies, and ensuring exceptional customer satisfaction.

Key Responsibilities
  • Oversee daily operations of the Dallas retail location, ensuring seamless execution of business processes.
  • Develop and implement strategic plans to drive business growth, increase revenue, and improve customer satisfaction.
  • Coordinate the development of key performance goals for functions and direct reports, ensuring alignment with company objectives.
  • Ensure the development of tactical programs to pursue targeted goals and objectives, driving business results and customer satisfaction.
  • Engage in key customer activities, building strong relationships and driving customer loyalty.
  • Evaluate and decide upon key investments in equipment, infrastructure, and talent, ensuring optimal resource allocation.
  • Communicate strategy and results to store employees, fostering a culture of transparency and accountability.
  • Engage with corporate officers in broader organizational strategic planning, ensuring alignment with company goals.
Requirements
  • High school diploma required; Associates degree or higher preferred.
  • One year of administrative experience; two years of related experience in management preferred.
  • Advanced computer skills (Microsoft Office); experience using a CRM system a plus.
  • At least 5 years of experience in the Home Improvement Industry preferred.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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