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Residential Move Coordinator

2 months ago

Charleston, West Virginia, United States Brookfield Residential Properties Inc Full time

Location: Charleston - 997 Morrison Drive, Suite 402

Company Overview: Brookfield Residential Properties Inc. is a prominent player in the single-family rental (SFR) aggregation sector, managing over 10,000 residences across the Southeast and Midwest. Established in 2011, our mission is to integrate technology into the single-family rental market.

Over the years, we have evolved into a comprehensive service provider specializing in acquisition, renovation, and property management, expanding our footprint throughout the South and Midwest.

By leveraging efficient processes powered by advanced software, we deliver clean, safe, and affordable housing solutions to countless families. Our commitment is to enhance living conditions for individual households, ultimately uplifting the communities we serve.

Job Title: Residential Move Coordinator

Primary Responsibilities:

  • Manage the processing of all applications for Brookfield properties.
  • Ensure applications are handled in the order received, adhering to the Applicant Screening Criteria and complying with Fair Housing regulations.

Skills & Competencies:

  • Bachelor's degree or equivalent professional experience is required.
  • Experience in banking, real estate, property management, or related sectors is preferred.
  • Familiarity with fair housing and local real estate laws is essential.
  • Proficient in Microsoft Word, Excel, and PowerPoint; advanced skills are a plus.
  • Working knowledge of CRM systems, MRI, and other relevant software.
  • Exceptional written and verbal communication skills.
  • Strong customer service abilities in a dynamic environment.
  • Detail-oriented with the capacity to produce high-quality work under tight deadlines.
  • Ability to multitask and demonstrate advanced critical thinking and problem-solving skills.
  • Flexibility to work in a schedule-driven environment, including in-office operations, weekends, and holidays as needed.

Essential Job Functions:

  • Conduct daily follow-ups with applicants regarding missing documentation and communicate approval or denial statuses.
  • Provide accurate and complete documentation for approvals.
  • Upload necessary documents into required databases.
  • Monitor company email daily and participate in scheduled meetings.
  • Calculate gross annual income based on provided documentation and record it in the database.
  • Collaborate closely with internal and external leasing teams to ensure a superior customer service experience.
  • Adhere to Fair Housing, Fair Credit Reporting Act, and American Disabilities Act guidelines.
  • Coordinate the timely completion of applications, ensuring all required documentation is collected and reviewed.
  • Minimize data entry errors to ensure prompt processing.
  • Escalate any questionable or potentially fraudulent applications to management.
  • Update files in real-time and maintain communication with internal partners, documenting status in CRM.
  • Perform other duties as assigned by supervisors or leadership.

Key Performance Indicators (KPIs):

  • Address all applications across all markets within 24 hours.
  • Notify applicants via email and SMS regarding status updates when additional documentation is required.
  • Ensure all notes are updated in real-time.
  • Upload all documents to the lead management system.
  • Foster meaningful feedback and collaboration with local teams and centralized leaders.
  • Aim for 90% or better on weekly screening audits.
  • Maintain a procedural error rate of 3% or less.
  • Consistently achieve monthly performance goals.

Physical Requirements:

  • Ability to work extended hours, including evenings, weekends, and holidays as necessary.
  • Clear verbal communication skills to interact effectively with individuals of varying educational backgrounds.
  • Visual acuity to read faint or partially obscured writing or printing, with corrective lenses if needed.
  • Physical capability to sit, stand, stoop, kneel, push, lift, carry, and move objects weighing up to 25 lbs.
  • Ability to climb stairs as required.
  • Mental alertness and attention to detail are essential.
  • Finger dexterity for typing and using a keyboard.

Environmental Requirements:

  • Ability to manage multiple assignments simultaneously with frequent interruptions.
  • Maintain focus and work effectively in a potentially stressful environment.
  • Awareness of safety, health, and environmental concerns in the workplace.

Disclaimer: This job description is not exhaustive; management reserves the right to assign or reassign duties and responsibilities as necessary.

Why Work for Brookfield Residential Properties Inc?

Our mission is to positively impact the lives of the communities we serve through our work and volunteer initiatives. We offer an outstanding benefits package, including a 5% match on the 401(k) plan, wellness credits to reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees. With the support of Brookfield Asset Management, one of the largest real estate asset management firms, we provide numerous opportunities for career advancement as we expand into new markets.

Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace, welcoming applicants from all backgrounds.