Registration Representative

5 hours ago


Valparaiso, Indiana, United States Porter Hospital Full time
{"title": "Registration Representative", "description": "Job Summary

We are seeking a highly organized and detail-oriented Registration Representative to join our team at Porter Hospital. As a key member of our registration team, you will be responsible for ensuring accurate and complete patient information for billing and collection purposes.

Key Responsibilities
  1. Registration Accuracy: Meet or exceed a registration accuracy rate of 95% or greater monthly and consistently.
  2. Cash Policy/Procedure Compliance: Follow the Cash Policy/Procedure and requirements of compliance/guidelines, collections of point of service monthly to meet or exceed goal prior authorization three weeks out.
  3. Medicare Compliance: Follow IM, ABN, and MSP procedures with all Medicare patients, along with Medicare inpatient/outpatient forms according to compliance.
  4. Flexibility: Be flexible and willing to adjust hours on demand of the organization/customer during special occasions, ED, Holidays, Mass Casualty, Downtime, call offs, etc.
  5. Training and Reporting: Commit to completing mandatory training, timely and complete daily Task List, work List, resolving errors daily, and Reports to have timely billing.
  6. Customer Service: Provide highest quality service and meet customers' needs with utmost kindness, care, compassion, courtesy, empathy, respect, and friendliness.
  7. Appearance and Teamwork: Take pride in personal appearance, the facility, and its surroundings, and recognize we are linked to one another by a common purpose; serving our patients and our community.
  8. Communication and Responsiveness: Listen attentively to our customers to fully understand needs, pay close attention to both verbal and non-verbal communication, and respond in a way that demonstrates the care, courtesy, and respect our customers deserve.
  9. Safety Awareness and Sense of Ownership: Ensure an accident-free environment, establish, promote, and monitor a proactive innovative approach to enhance hospital and patient safety, and demonstrate a sense of ownership in their job, take pride in what they do, and how they do it.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

", "lang_code": "en"}

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