Hardware Engineer Position

6 days ago


Fremont, California, United States AMAX Full time
About the Job

We are looking for a talented individual to fill the position of Customer Support Engineer at AMAX. As a critical member of our support team, you will play a vital role in ensuring customer satisfaction by resolving technical issues related to our x86 hardware products.

Your exceptional problem-solving skills and attention to detail will enable you to effectively troubleshoot and resolve complex technical problems. Your proficiency in scripting languages such as Python and Bash will allow you to automate tasks and provide efficient solutions to our customers.

The successful candidate will have a strong background in computer science and information technology, with a proven track record of working in a technical support or engineering role. If you are passionate about technology and committed to delivering excellent customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Support Customers: Provide technical assistance to customers via phone and email on technical issues related to our x86 hardware products.
  • Solve Complex Problems: Analyze and resolve complex technical problems related to server performance, hardware failures, and network connectivity.
  • Work with Internal Teams: Collaborate with internal teams to escalate and resolve complex technical problems.

Estimated Salary Range: $100,000 - $140,000 per annum

Benefits
  • Medical Insurance: Comprehensive medical insurance plan.
  • Dental Insurance: Dental insurance plan for employees and their dependents.
  • Vision Insurance: Vision insurance plan for employees and their dependents.


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