Senior Director of Service and Parts
4 weeks ago
We are seeking a highly skilled and experienced professional to join our team as Executive Vice President of Aftermarket Operations. This role is responsible for overseeing the growth, development, and daily activities of the Service Departments, Compressor Rebuild Department, Compliance Department, and Parts Department.
Key Responsibilities:- Drive Aftermarket growth to meet company strategic goals and position the company as a premier industry leader in all services offered.
- Promote personnel development, team building, and recruitment.
- Work with departments to improve processes, reduce waste, and manage margins and overhead.
- Oversight and management of Service, Rebuild, Compliance, and Parts departments.
- Oversight and management of department Managers and all Aftermarket personnel to ensure that company and department objectives are met.
- Responsible for preparation, achieving, and maintaining department budgets.
- Oversee invoicing process to ensure departments are meeting margin targets.
- Work in collaboration with sales teams to strategically target non-company customers and markets.
- Use marketing tools and platforms to increase company's presence in desired areas.
- Develop and implement methods to record, assess, and analyze customer feedback.
- Drive a safety-centered culture where safe work practices are taught, expected, and exemplified.
- Ensure that customers' needs and expectations are exceeded.
- Act as a liaison between the Aftermarket and other divisions in the company.
- Make decisions based on customer needs, desires, and expectations and on company standards.
- Interface with customers and develop solutions to address their needs and requests.
- Define strategic goals for all Aftermarket personnel that support company vision, mission, and goals.
- Build a team of well-qualified and trained professionals.
- Help team members to realize their potential and understand prospective careers paths within the company.
- Champion and direct continuous learning and improvement in all Service/Aftermarket-related functions in accordance with company philosophy.
- Bachelor's Degree in Business Management or equivalent.
- 10 years of experience in the industry with increasing responsibilities and supervision.
- 5 years of experience managing various levels of staff including supervisory positions.
- Proficient with Microsoft Office Suite or related software.
This role operates in a professional office environment and is in an open room with constant activity and interaction with cross-functional divisions, departments, and sections.
This role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, fax machines, and other equipment as needed.
This role will also at times be at customer locations, where the environment will be open, loud, and various pieces of equipment are in use, along with the exposure to a variety of sights and smells, including a variety of processing chemicals.
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