Technical Support Specialist

4 weeks ago


Forrest City, Arkansas, United States Celersoft Full time

Role: Technical Support Specialist

Location: Onsite role

Key Responsibilities
  1. Incident Resolution
    • Resolve known errors using technical documentation and knowledge bases.
    • Perform root cause analysis and provide effective solutions.
    • Strive for high customer satisfaction.
    • Participate in training sessions.
    • Document knowledge through knowledge base articles.
  2. Additional Tasks
    • Engage in support activities as required.
    • Report errors to development teams.
    • Contribute to knowledge management initiatives.
  3. Support Without Incidents
    • Participate in projects that align with organizational goals.
    • Assist with real-time support.
Required Skills and Competencies

Excellent diagnostic and technical analysis skills.

Ability to assess, plan, and troubleshoot while gathering customer information.

Solid understanding of internet technologies.

Familiarity with general business terms and processes.

Excellent communication skills in English.

Thanks and regards

Sachida

Sr US IT Recruiter

CelerSoft LLC


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