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Aviation Lounge Operations Manager

2 months ago


Dulles VA, United States Sodexo Full time

Unit Overview:
A commitment to enhancing guest satisfaction and meticulous attention to detail are essential traits for success in this role.

Sodexo Live's Airport Lounge Segment is on the lookout for an Operations Manager for a prestigious aviation lounge.

This exclusive lounge provides a serene environment for distinguished travelers to unwind, recharge, and savor culinary delights from a buffet, premium dining options, and a selection of beverages from a full-service bar.

We are in search of a proactive and enthusiastic operations manager dedicated to improving guest experiences.

In this managerial position, you will oversee daily operations and service personnel, including bartenders and all food and beverage offerings for this exclusive venue.

This role requires hands-on management and active participation in daily service activities.

The ideal candidate will possess knowledge and experience in food and beverage management, a keen eye for detail, exceptional service standards, and, most importantly, strong leadership capabilities.

As the Operations Manager, you will also be accountable for financial performance and cost management.

Key Responsibilities:
Oversee daily food operations to ensure high-quality service;
meet financial targets and objectives set by the company and clients;
cultivate and maintain relationships with clients and customers;
inspire, coach, mentor, and develop frontline staff; and/or
ensure compliance with Sodexo standards, including adherence to food safety and physical safety protocols.
Be proficient in Profit and Loss management, inventory control, and the financial responsibilities associated with running an independent business.

Candidate Profile:
We seek individuals who:

have a proven track record of strong leadership and the ability to collaborate effectively across all organizational levels;
demonstrate the capacity to manage multiple priorities, possess excellent communication skills, and show a commitment to high-quality customer service;
exhibit flexibility to take on additional responsibilities as required; and/or
have a working knowledge of automated food inventory, ordering, production, and management systems, as well as menu design programs;
possess experience in financial oversight and preparation.


Sodexo provides a comprehensive benefits package, including paid time off, holidays, medical, dental, vision, 401K, and access to ongoing training and development programs, tuition reimbursement, along with health and wellness initiatives.


What We Offer:
Sodexo ensures fair and equitable compensation, which is partially determined by a candidate's educational background or years of relevant experience.

While the salary range for this position is provided, Sodexo's salary offers are tailored to each candidate's specific qualifications, including experience, skills, education, and training.


Qualifications & Requirements:
Basic Education Requirement - Bachelor's Degree or equivalent experience
Basic Management Experience - 5 years
Basic Functional Experience - 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.