Lead Bookseller

We are seeking a highly skilled and experienced Bookseller Team Lead to join our team at Barnes & Noble. As a leader, you will be responsible for creating a positive and engaging customer experience by sharing your knowledge and passion for books with your team and customers.

You will be responsible for managing the store, achieving sales goals, and ensuring operational excellence. This includes mentoring and supporting booksellers, developing their expertise, and working collaboratively with the cluster structure to ensure the best experience for our customers.

• Create memorable shopping experiences for customers by providing consistent, friendly, and informed service.
• Ensure a vibrant bookstore through the flawless execution of bookstore basics, including presentation, commerciality, section detail, localization, and sense of theater.
• Demonstrate handselling skills to drive successful campaigns, such as Our Monthly Picks and preorders, to establish book prowess and drive sales.
• Develop the bookselling team based on individual strengths and through engagement and coaching.
• Communicate collaboratively with cluster commercial support to support tailored inventory, consistent local pricing, and assortments that reflect the community and customer.
• Ensure efficient execution of store operations by directing work, managing receiving, returns, and day-to-day processes, and understanding issues of shrink and expenses.
• Identify opportunities for continuous improvement in operations and communicate with the team and cluster to enhance the bookstore experience.
• Communicate collaboratively with the store team and cluster to deliver initiatives that support booksellers through fair and consistent feedback and respectful accountability.
• Work to better the cluster through operations and structure.
• Work on the selling floor, which requires physical activity, and Caf when needed.
• Open and close the building, ensuring the safety of employees and customers.

• Exhibit solid bookselling knowledge and conversations across various genres.
• Solid operational knowledge to run the bookstore.
• Deliver bookselling basics consistently.
• Understand and deliver excellent standards of service.
• Demonstrate good decision-making.
• Show confidence.
• Direct work with productive results.
• Has experience in training employees.
• Ability to organize, plan, and prioritize workload.
• Able to delegate and work through others.
• Communicate effectively, collaboratively, and comfortably through and with others.
• Give feedback honestly and respectfully.

• Curious and continues to develop deep knowledge about books and the industry.
• Prioritize customer experience above all else.
• Support results and understand financial factors.
• Enjoy working with people and value them.
• Well-organized and manages time efficiently.
• Excited by, adapts well to, and thrives in a dynamic and changing work environment.
• Shift gears quickly, prioritize, and multi-task.
• Persevere with confidence in the face of adversity and setbacks.
• Use good judgment and make good decisions.
• Exhibit focus and thoughtfulness.
• Remain calm, cool, and collected when situations escalate.
• Motivate and recognize each person.
• Take responsibility for own actions.
• Open to feedback and can reflect on this insight to develop and grow.