Center Operations Manager

1 month ago


Homestead, Pennsylvania, United States CSL Plasma Full time
Job Summary

CSL Plasma is seeking a highly skilled and experienced Center Supervisor to join our team. As a Center Supervisor, you will be responsible for overseeing the day-to-day operations of our plasma collection center, ensuring efficient plasma collections, and providing clear and consistent instructions to staff.

Key Responsibilities
  • Supervise center operations daily activities in compliance with Standard Operating Procedures (SOPs)
  • Provide clear and consistent instructions and directions to staff, conduct meetings, and communicate performance expectations
  • Monitor time card reporting procedures, attendance, and utilization of overtime
  • Conduct error investigations and develop recommendations for process improvement
  • Participate in conducting performance appraisals, providing performance feedback, and documenting verbal and written coaching level corrective actions as needed
  • Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status
  • May assist with the recruitment and selection of center operation staff
  • Adhere to and promote compliance to company policies and procedures
  • May assist with the development and implementation of marketing initiatives to increase donor retention
  • Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
Requirements
  • High school diploma or equivalency required
  • Bachelor's Degree or equivalent combination of education and professional work experience preferred
  • Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required
Working Conditions

Must be able to see and speak with customers and observe equipment operation. Occasionally perform tasks while standing and walking up to 100% of time. Reach, bend, kneel, and have high level of manual dexterity. Occasionally be required to lift and carry up to 25 pounds. Fast-paced environment with frequent interruptions. Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens.

Benefits

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.



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