Area Leader

4 weeks ago

Sens, Bourgogne-Franche-Comté, United States Tapestry Full time
Job Title: Area Leader

As an Area Leader at Kate Spade New York, you will be responsible for overseeing a home store and multiple store locations in the area. You will work closely with the District Leader to develop and implement strategic plans to achieve sales goals and improve store performance.

Key Responsibilities:
  • Meet and/or exceed sales plans, control expenses, and improve metrics for multi-store districts through leadership, training, and development.
  • Oversee sales development of the area by partnering with store leaders on business-driving initiatives and store-specific business plans.
  • Communicate and achieve store productivity targets, including sales per hour, adt, upt, and capture rate.
  • Ensure members of management are effectively utilizing the divisions of responsibilities program to take ownership of the business in their respective areas.
  • Conduct regular store visits to ensure standards are maintained, expectations are being achieved, and action plans are developed to move the business forward.
  • Coach on all customer service issues to exceed customer expectations.
  • Model and supervise the selling environment, provide consistent coaching on sales training processes to ensure the highest level of client service and sales.
  • Ensure visual merchandising directives are implemented efficiently, and visual standards are maintained in the area at all times.
  • Act as a liaison between stores, corporate partners, buyers, and visual directors to ensure merchandise assortments reflect the brand strategy and stock levels are appropriate to meet business needs.
Leadership Presence/Steward of Talent:
  • Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy, and lifestyle to the sales team and clients.
  • Recruit, interview, and hire store team members, develop a leadership talent pool to achieve succession planning goals for reporting locations and district stores.
  • Assist store leaders in training, coaching, and development, customer service standards, standard operating procedures, impeccable visual standards, and employee relations compliance.
  • Ensure all store training and development programs are implemented and monitored for success, including new hire onboarding, client standards, and sales training.
  • Touch base with each store leader on a weekly basis to gain an understanding of all aspects of their business, including merchandising, staffing, operations, and provide consistent follow-up and feedback.
  • Perform annual performance evaluations for direct reports, overseeing the process at the store level by providing feedback on all leadership and associate reviews.
  • Network and create positive relationships in the community to result in business generation, awareness of the Kate Spade New York brand, and build a bench strength of qualified candidates to fill key open positions.
Operational Excellence:
  • Oversee and control payroll budget and weekly hours within the area to ensure appropriate sales floor coverage by reviewing store schedules and adjusting as necessary to meet business needs.
  • Analyze and react to business trends regarding assortment, communicating sell-through, stock levels, and opportunities to increase sales.
  • Ensure the area adheres to all company policies and procedures with integrity.
  • Directly responsible for coordinating and facilitating all aspects of new store openings and store renovations, including hiring of team members, opening process, orientation for new team members, training, and more.
  • Oversee maintenance and movement of inventory to ensure inventory shrinkage is less than 1%.
Requirements:
  • Extensive travel required; extreme flexibility and adaptability to work schedule needed.
  • Passion and desire for excellence by exceeding goals successfully and consistently.
  • Proven ability to develop and retain top talent.
  • Proven ability to better business results year over year.
  • Exceptional client service skills.
  • Proven leadership and organizational skills.
  • Strong business acumen, including retail math and P&L responsibility.
  • Proven ability to work with retail operating systems.
  • Excellent verbal and written communication skills.
  • Strong work ethic; ability to problem-solve.
Preferred Qualifications:
  • Bachelor's degree in a related field preferred.
  • 5+ years of management experience in luxury goods or a comparable retail environment with a focus on clienteling.
  • Multi-store management experience.
  • Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
  • Leadership management: solid experience with attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing from a distance.
Physical Requirements:
  • Available to work store schedule, as needed, including evenings and weekends.
  • Standing for extended periods of time.
  • Able to safely lift boxes up to 40 pounds.
  • Comfortable climbing ladders.

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