Customer Service Representative
2 days ago
The Customer Experience Specialist is responsible for providing exceptional customer service that exceeds customer expectations and drives customer satisfaction and retention. This role is critical in creating a culture of empowerment for employees to deliver outstanding customer service.
Key Responsibilities:
- Provide first contact resolution and handle customer issues at the counter with the highest level of hospitality and professionalism.
- Act as the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to NPS.
- Analyze NPS results to determine cause and execute on plans to improve guest satisfaction.
- Improve service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed.
- Ensure that all corporate policies and procedures are administered and followed by all staff.
Benefits and Perks:
- Competitive starting pay of $16.50/hr.
- Medical, Dental & Vision plan options.
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance.
- Employee Assistance Program for employees & family.
- Educational Reimbursement & Discounts.
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
- Perks & Discounts - Theme Park Tickets, Gym Discounts & more.
About Us:
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT:
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
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