Customer Service Representative

5 days ago


Ashland, Wisconsin, United States ZMC Hotels Full time
Job Summary:

We are seeking a highly organized and customer-focused individual to join our hospitality team as a Guest Services Associate. This role is responsible for ensuring that all guests receive exceptional service and have an enjoyable stay with us.

The ideal candidate will possess excellent communication skills, both verbal and written, and be able to work effectively in a team environment. They will also be highly organized and able to multitask, with the ability to think critically and problem-solve.

Responsibilities:
  • Ensure that all guests are being treated in an efficient and courteous manner.
  • Address all guest concerns and ensure follow-up is complete.
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
  • Supervise the activities and service levels of the bell staff to ensure that the arrival, departures, and all other guest contact are conducted in an efficient and friendly manner.

Benefits:
  • Competitive hourly rate of $14.00 per hour.
  • Paid time off and 401(k) for full-time employees.
  • All employees get discounts on hotels across the country.
  • DailyPay: access to your already earned wages before payday.
  • Opportunities for upward mobility and growth within the company.

About Us:
ZMC Hotels is a dynamic hotel management company with over forty years in the industry and a growing portfolio of diverse and thriving properties across 17 states. We are committed to providing exceptional guest experiences and fostering a positive work environment.

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