Platform Engineer Team Lead

20 hours ago

Arlington, Virginia, United States DMI Full time
About DMI

DMI is a leading global provider of digital services working at the intersection of public and private sectors.

With broad capabilities across IT managed services, cybersecurity, cloud migration, and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors.

DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

About the Opportunity

The Platform Engineer Team Lead will play a critical role in the evolution of end user computing technology across the enterprise.

The ideal candidate is an expert IT end user engineer with proven experience designing, developing, implementing, and maintaining a standard end user delivery model.

The Platform Engineer Team Lead is responsible for providing high-quality support in managing, planning, monitoring, and reporting on the service and remediations.

The position requires a Hybrid work arrangement, with remote and onsite support in Arlington, VA.

There may be times where the Platform Engineer Team Lead needs to be available outside of normal hours to support critical issues, meetings, or implementation windows.

Technology Scope of Position

The focus of this role is operating systems, Windows device management, group policies, browsers, printers, and administrative scripting.

Solid knowledge of the following product space is required, including Windows platform, Intune, Autopilot, Windows Update for Business, M365, PowerShell, Power BI, Group Policy, and Azure Active Directory.

Responsibilities
  1. Lead a team of 6 platform engineers and help prioritize work efforts, complete status reports, and communicate with program-level senior management and federal stakeholders.
  2. Perform deployments and troubleshoot complex issues in a large network environment.
  3. Experience with infrastructure systems administration and Operations and Maintenance (O&M) server health checks.
  4. Work in a large IT enterprise environment following SOPs and Work Instructions to provide quality customer service.
  5. Provide solutions to complex issues; handle multiple tasks in a fast-paced environment.
  6. Work in a group setting and able to collaborate with remote personnel of various skill levels.
  7. Work with minimal supervision, with attention to detail, and follow-through.
  8. Ensure the Change Management procedures are followed.
  9. Develop automate tools for information gathering and configuration changes to the desktop environment.
  10. Provide guidance and recommendation for user and machine group policies.
  11. Maintain distribution points across all sites, including vendor sites when necessary.
  12. Work closely with Application teams to test and approve new software being added to the builds.
  13. Work with Sr. Engineer to yearly review of Hardware standards and provide recommendation based on new models.
  14. Troubleshoot complex application issues within the end user environment.
  15. Maintain currency in end user market trends and participate in industry workgroups as needed.
Qualifications
  • 10 years of experience in IT support or related field.
  • Experience in Systems Administration, including server & workstation troubleshooting.
  • Experience using ticketing systems, such as ServiceNow.
  • Microsoft Intune managing windows devices.
  • Knowledge of STIG or CIS controls.
  • Knowledge of network concepts/protocols.
  • Knowledge of scripting/programming.
  • Microsoft Windows Desktop and Server OS knowledge (Win11, Server 2012 or higher).

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