Customer Service Representative
7 days ago
We are a non-profit Federally Qualified Health Center dedicated to providing high-quality, comprehensive primary and preventative health care services to all people, regardless of their ability to pay.
Salary and BenefitsWe offer a competitive salary of $17.00 per hour, plus quarterly incentives available. Our benefits package includes health benefits, retirement plan, paid time off, sick time, flexible spending, dependent care, paid holidays, and more.
Job SummaryThis is NOT a remote job, requiring the successful candidate to be available to work on-site in Newburgh, NY.
Key Responsibilities- Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling.
- Makes appointments for new and existing patients using the practice management system template.
- Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient's requests for earlier appointments.
- Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system.
- Provides back-up support for patient registration as requested by the Site Administrator.
- Bilingual: Fluent in Spanish
- High School Diploma or High School Equivalency Diploma
- Availability to work per diem shifts between 12pm-8pm (Monday through Friday) and at least two weekends a month (9am-5pm)
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