Desktop Engineer Staff Aug

2 weeks ago

Vienna, Virginia, United States Ampcus Full time
Job Description

At Ampcus, we are seeking a highly skilled Desktop Engineer Staff Aug to join our team. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining system and product solutions that meet the evolving needs of our organization.

Key Responsibilities
  • Apply engineering principles to design and enhance new and existing systems
  • Perform engineering tasks and assignments in support of business needs
  • Conduct research, procurement, deployment, and configuration of new and modified systems
  • Present clear, organized, and concise information to all audiences to enable effective business decisions
  • Work on projects and ad hoc tasks of varied scope
  • Document new system components or modifications to existing components
  • Participate in on-call rotation
  • Adhere to internal processes and detailed procedures to support engineering functions
  • Provide Tier III support for end-user computing utilizing ServiceNow
  • Perform other duties as assigned
Requirements
  • Bachelor's Degree in Cybersecurity, Business Administration, Information Technology, or equivalent combination of training, education, and experience
  • Strong understanding of MECM functions
  • Strong PowerShell scripting skills to resolve specific desktop problems
  • Strong desktop engineering, administration, and troubleshooting skills
  • Willingness to learn new system functions and concepts related to desktop engineering
  • Effective communication and documentation skills to write technical and end-user documentation
  • Effective organizational, planning, and time management skills
  • Effective research, analytical, and problem-solving skills
  • Effective ability to exercise initiative and use good judgment to make sound decisions
Desirable Skills
  • Experience with MECM, PowerShell, GitHub, Change Management ITIL best practices, ServiceNow
  • Experience working in environments focused on Data Loss Prevention (DLP) controls and ability to assist in defining standards and policies
  • Experience working with DLP team members to influence/define product strategy and roadmaps to focus on quality and continuous delivery
  • Integrates Agile principles into team practices and work products using Objectives and Key Results (OKR)
  • Demonstrated track record of engaging in technical design of solutions based on use cases and business requirements
  • Stays abreast of emerging technologies and threats to proactively assess and evaluate the adoption thereof into the organization
  • Good understanding and exposure to Cloud standards, architecture, and models
  • Experience with Splunk and/or UberAgent
  • Experience with NIST Risk Management Framework
  • Experience with network security concepts and principles
  • Experience with Server and Endpoint operating system security
  • CISSP, CCNP Security certification a plus
  • Experience in multiple platforms Citrix, Windows, & MAC
  • Experience with Defender for Endpoint and Microsoft Defender Exploit Guard
  • Experience with Desktop as a Service (DaaS) in relation to Azure Virtual Desktop

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