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Customer Service Associate
1 week ago
About Us:
We are Baskin-Robbins, a renowned ice cream company dedicated to providing exceptional customer experiences. As a Customer Service Associate, you will play a vital role in ensuring our guests receive top-notch service.
Job Overview:
This is a part-time position responsible for operating cash registers, greeting customers, and processing transactions with efficiency and accuracy. You will also assist bakers, maintain a clean workspace, and adhere to brand standards.
Key Responsibilities:
- Communicate effectively with team members and guests to ensure seamless transactions and resolutions.
- Respond positively to feedback and direction from management and colleagues.
- Hold yourself accountable for your responsibilities during shifts and take ownership of your work.
- Adhere to schedule and arrive on time to meet business needs.
- Ensure guest satisfaction by responding promptly to needs and resolving problems in a professional manner.
- Maintain a clean and organized workstation and adhere to brand standards to promote a positive image.
- Complete required training and support the training of other team members to enhance overall performance.
- Effectively execute restaurant standards and marketing initiatives to drive sales and engagement.
- Prepare products according to recipes and procedures to ensure quality and consistency.
- Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security to maintain a safe working environment.
- Comply with all restaurant, brand, and franchisee policies to ensure compliance and accountability.
What We Offer:
We are committed to promoting from within and providing opportunities for growth and development to help you succeed in your career. Our estimated salary range for this position is $8-$10 per hour.