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Customer Service Representative

3 weeks ago

West Palm Beach, Florida, United States Citigroup, Inc. Part time

Citigroup, Inc. is hiring a Customer Service Representative to join our team in Palm Beach, Florida. As a Universal Banker, you will be responsible for delivering exceptional customer service, meeting sales targets, and contributing to business growth.

Responsibilities:

  • Provide outstanding customer service through face-to-face interactions, phone calls, and digital engagement.
  • Meet or exceed sales and service targets by upselling and cross-selling products and services.
  • Act as a subject matter expert for the branch, providing guidance and support to colleagues.
  • Stay up-to-date on product knowledge and regulatory requirements to ensure compliance and excellent customer service.
  • Energetically greet and engage with clients, identifying opportunities to deepen relationships and meet business objectives.
  • Use marketing tools and digital technology to present product offers and financial solutions.
  • Connect clients to partners as necessary, ensuring seamless connections and excellent customer service.