Customer Experience Representative
2 weeks ago
LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. We are seeking a highly motivated and results-driven Customer Experience Representative to join our team.
The ideal candidate will have a strong background in sales and customer service, with excellent verbal and written communication skills. They will be responsible for connecting with attendees to provide excellent customer service and sell additional tickets to our events.
The Customer Experience Representative will also be responsible for outbound and inbound calls, texts, and emails to convert sales to upsells and group sales. They will identify new ticket sales opportunities, develop local ticket sales ambassadors and affiliates to drive more ticket sales, and provide outstanding customer service before and after a sale.
The successful candidate will be a self-motivated, self-managed, and driven individual who is able to effectively multitask while keeping a positive attitude. They will be organized and focused, yet with a "whatever needs done" mentality for the organization.
Responsibilities
- Connect with attendees to provide excellent customer service and sell additional tickets.
- Outbound and inbound calls, texts, and emails to convert sales to upsells and group sales.
- Identify new ticket sales opportunities.
- Develop local ticket sales ambassadors and affiliates to drive more ticket sales.
- Provide outstanding customer service before and after a sale.
- Prospect new customers and build relationships to sell tickets to our events.
- Leads are provided, however those who utilize their relationships, research and create their own leads lists and use proven sales skills will do extremely well in this role.
- Organize a daily dashboard of warm leads.
- Demonstrate confidence in product knowledge.
- Work in a team-oriented environment.
Qualifications
- Experience in sales or customer service.
- Excellent verbal and written communication skills.
- Strong, pleasant, and effective phone presence.
- Self-motivated, self-managed, and driven by performance.
- Ability to effectively multitask while keeping a positive attitude.
- Organized and focused, yet with a "whatever needs done" mentality for the organization.
Benefits
- Health, Dental, Vision, Life, Holiday and Paid Time Off.
- Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.
- High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment.
LIFE SURGE is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.
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