Customer Program Lead
4 weeks ago
Amphenol Fiber Systems International (AFSI) is a full-service fiber optic company specializing in the fabrication and manufacture of fiber optic connectivity products and systems.
The Customer Program Lead serves as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. This role requires strong process discipline and problem-solving skills, as well as excellent customer service and communication skills.
Key Responsibilities:
- Manage customer programs from purchase order through final delivery.
- Review planned and forecast customer orders to ensure capacity is available for on-time execution.
- Coordinate internal and external resources to ensure efficient execution and on-time delivery of projects.
- Work with Engineering and Operations Teams to ensure quality products are produced per customer specifications.
- Regularly communicate with and update customers regarding program progress, delivery dates, and metrics.
Requirements:
- 3+ years' related experience and/or training required.
- Customer management, engineering, or operations experience preferred.
- U.S. Citizen or Permanent Resident to satisfy AFSI ITAR requirements.
Work Environment:
The noise level in the work environment is typically moderate and reflective of a general assembly environment.
Physical Demands:
The employee is occasionally required to lift and/or move up to 25 pounds. The employee is required to stand or walk for extended periods of time on occasion.
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