Service Team Member 4pm-11pm Shifts
1 month ago
We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.
Key Responsibilities- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Help customers locate products, provide solutions, and ensure a seamless shopping experience.
- Process transactions accurately and efficiently, maintaining a high level of cash handling standards.
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed.
- Educate customers on our Voice of Customer (VOC) survey and encourage feedback.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POGs) processes to maintain a well-merchandised and in-stock store.
- Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs.
- Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations.
- Cross-trained in Custom Framing selling and production.
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- Public retail store setting with climate-controlled areas and some outdoor work.
Michaels is an Equal Opportunity Employer, committed to the full inclusion of all qualified individuals. We provide reasonable accommodations to ensure equal access to employment opportunities for people with disabilities.
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