Police Dispatcher

4 weeks ago

Middleburg Heights, Ohio, United States Southwest General Full time

At Southwest General, we are seeking a skilled Police Dispatcher to join our team. As a Police Dispatcher, you will play a critical role in ensuring the safety and well-being of our community by providing effective and efficient communications with police officers, medical staff, patients, and visitors.

The ideal candidate will have a strong understanding of law enforcement procedures and protocols, as well as excellent communication and interpersonal skills. You will be responsible for monitoring police radios, phones, computers, and video surveillance cameras, and for dispatching all services personnel and equipment as required.

Key Responsibilities:

  • Answer calls from the public concerning emergency and non-emergency situations
  • Dispatch all services personnel and equipment, by radio or phone, as required
  • Maintain records (RMS), forms, and other documents
  • Assist all non-related calls or non-emergency calls by providing the caller with appropriate information or referral
  • Maintain dispatch center, radio, and telephone equipment as required
  • Monitor Camera system, Fire panel, Panic/ Door alarms
  • Assist in training new dispatchers
  • Performs all necessary related duties as required, or directed by command staff
  • Effectively assist other law enforcement agencies calls

Requirements:

  • High school diploma or equivalent required
  • Must have LEADS certification or be able to obtain LEADS operator certification within 60 days of hire and maintain certification throughout employment
  • Prefer one year of law enforcement (dispatching) or security dispatching experience
  • Must have a basic understanding of computers, CAD (computer aided dispatch) system, and phone networks
  • Prefer experience with LEADS, TAC RMS, and OHLEG
  • Must be able to effectively communicate both written and verbal
  • Ability to multitask is essential to success in this role

Preferred Qualifications:

  • LEAD certification is required and must be obtained within 60 days of hire and maintained throughout employment
  • Must be 18 years of age or older
  • Must possess a valid Ohio driver's license