Datacenter/Network Technician
5 days ago
Empire State is seeking a highly skilled Datacenter/Network Technician to join our team. As a key member of our IT department, you will be responsible for monitoring, installing, configuring, and maintaining critical datacenter, network, and Audio-Visual (AV) infrastructure supporting our business operations.
Key Responsibilities- Monitor datacenter operations and environmental controls to ensure uninterrupted service
- Assist with the installation, configuration, and administration of network and video conferencing related infrastructure, equipment, and software necessary to support our critical business functions
- Assist with setup and support of AV solutions and equipment to include Polycom systems, Click Share, Zoom, and WebEx
- Assist with monitoring backup and restore operations
- Coordinate telecom services for staff onboarding, offboarding, moves, and changes with the Help Desk and Administrative Services
- Liaise with third-party vendors to ensure that our requirements are being met when new/upgraded services are implemented
- Rack, stack, power, and provide management connections for network-attached devices
- Create and manage support tickets with 3rd-party vendors in response to any type of network degradation
- Utilize network management best practices and tools to investigate and resolve network-related performance issues
- Assist with integrating technologies from different vendors in a heterogeneous networking environment
- Hands-on installation, configuration, and troubleshooting of IT infrastructure at Empire State's datacenters and satellite offices
- Document and maintain SOPs in areas of responsibility
- Assist in IT Disaster Recovery efforts, testing, and documentation
- Travel to various remote office locations as necessary
- Perform other IT-related duties as required by management
A degree in an IT-related discipline with a minimum of 3 years' experience in a related field, or a HS diploma with a minimum of 5 years' experience, or any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.
Relevant experience required: Experience in Datacenter and Network operations.
Knowledge required: Windows (OS) 10/11, familiarity with Cloud computing architecture, VOIP, Enterprise wireless solutions, switches and routers, SDWAN, and ISP experience, Cat 6 cabling, UPS appliances, familiarity with VMware 7.0+ and VMware VDI solutions, Some Help Desk functionality. Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to the audience; ability to work both independently and as part of a team; strong written and verbal communication skills. Ability to work on multiple projects simultaneously.
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